TRICARE West Region (HNFS)

We are currently experiencing longer than usual hold times on our claims customer service line. We apologize for any inconvenience. We are working to correct this issue. We continue to offer self-service tools on our secure portals and encourage you to log in to access these options.

Contacting HNFS

On Jan. 1, 2025, the TRICARE West Region contractor changed from Health Net Federal Services, LLC (HNFS) to TriWest Healthcare Alliance (TriWest), who is now responsible for providing health care to the military community in the TRICARE West Region.

From Jan. 1–April 30, 2025, our customer service team can only support claims for services rendered prior to Jan. 1, 2025. Learn more >>

Questions? Concerns?

HNFS recognizes beneficiaries and providers have questions about the changes in the TRICARE West Region. As the outgoing contractor, we have no authority or jurisdiction over TriWest. Here are some options available to you to have your voice heard:

File a grievance with TriWest
Share your concerns with the Defense Health Agency
- Mail: 7700 Arlington Blvd., Ste 5101
  Falls Church, VA 22042-5101
Contact your Congressional leader
File a complaint with the Department of Defense Office of Inspector General
Submit a complaint to the DHA Office of Inspector General (OIG)
Contact the Department of Defense OIG Hotline

West Region States (prior to Jan. 1, 2025)

Prior to Jan. 1, 2025, the TRICARE West Region included the states of Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (except the Rock Island Arsenal area), Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (Amarillo, Lubbock and El Paso areas only), Utah, Washington, and Wyoming.