Change Healthcare

On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions. 

Clearinghouse alternatives

Providers who use Change Healthcare as a clearinghouse can find claims filing alternatives on our Claims Submission page. For urgent referral or pre-authorization requests that can’t be submitted online, please contact us at 1-844-866-WEST (9378). 

Note: Due to contractual obligations, HNFS is unable to waive referral, authorization, or claims submission requirements at this time.