Eligibility
Providers must verify patient eligibility online (log in to the Secure Portal), through the self-service tools at 1-844-866-WEST (1-844-866-9378), or via electronic data interchange (EDI). Learn how in our brief, self-paced "Checking TRICARE Eligibility in the TRICARE West Region" module.
Yes, it is OK to copy military ID cards or Common Access Cards (CACs). It is recommended providers copy both sides of the ID card or CAC to assist in eligibility verification and for the purpose of rendering care.
A valid ID card or CAC alone is not sufficient to prove eligibility; providers must verify eligibility online (log in to the Secure Portal) or through the automated self-service tools at 1-844-866-WEST (1-844-866-9378).
