Health Net Federal Services Customer Service Line (West Region)
1-844-866-WEST (1-844-866-9378)
www.tricare-west.com
- Monday through Friday, 5 a.m.–9 p.m. PT
- Provider contracting and credentialing inquiries: Monday through Friday, 5 a.m.–6 p.m. PT
- Provider locator services: 24 hours a day, seven days a week
- Autism Care Demonstration (aCD) assistance: Follow the prompts to reach our ACD team
- See holiday schedule below
Note: On Jan. 1, 2025, your TRICARE West Region contractor changes from HNFS to TriWest Healthcare Alliance. Not sure whether you should contact HNFS or TriWest? We offer these contact reference guides to help you undertand which regional contractor to contact during the TRICARE contract transition period.
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2024 Holiday Hours
| Holiday |
Date |
Call Center Hours |
|---|
| New Year's Day |
Mon., Jan. 1 |
Closed |
| Martin Luther King Jr. Day |
Mon., Jan. 15 |
Closed
|
| President's Day |
Mon., Feb. 19 |
Closed |
| Memorial Day |
Mon., May 27 |
Closed |
| Juneteenth |
Wed., June 19 |
Closed |
| Independence Day |
Thurs., July 4 |
Closed |
| Labor Day |
Mon., Sept. 2 |
Closed |
| Columbus Day |
Mon., Oct. 14 |
5 a.m.–9 p.m. PT
|
| Veterans Day |
Mon., Nov. 11 |
Closed |
| Thanksgiving Day |
Thurs., Nov. 28 |
Closed |
| Day after Thanksgiving |
Fri., Nov. 29 |
5 a.m.–9 p.m. PT
|
| Christmas Eve |
Tues., Dec. 24 |
5 a.m.–9 p.m. PT
|
| Christmas Day |
Wed., Dec. 25 |
Closed |
| New Year's Eve |
Tues., Dec. 31 |
5 a.m.–9 p.m. PT |
| New Year's Day 2025 |
Wed., Jan. 1, 2025 |
Closed |
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