Autism Care Demonstration: Contact Us!
You can reach Health Net Federal Services, LLC's (HNFS) Autism Care Demonstration (ACD)-dedicated customer service team by:
- Calling 1-844-866-WEST (9378) (follow the prompts to reach our ABA benefit line and ACD team),
Monday through Friday, 5 a.m.-9 p.m. PT
or
- Emailing us (refer to table below)
Please review the table for contact information by topic.
| Topic |
Contact Information |
|---|
| Contracting, Tax Identification Number (TIN) changes |
Fax an updated W-9 along with a letter stating your request on company letterhead to 1-866-312-4390 |
| Credentialing status |
Check Credentialing Status |
| Claims status |
- Check Claim Status (login required)
- Call customer service at 1-844-866-WEST (9378), Monday through Friday, 5 a.m.-9 p.m. PT (24/7 self-service claims status option available)
|
Claims recovery/medical documentation
|
- Follow the prompts at 1-844-866-WEST (9378) to reach our ABA benefit line and ACD team, Monday through Friday, 5 a.m.-9 p.m. PT
- Email ACDcommunications@hnfs.com
|
| ACD program requirements |
- Follow the prompts at 1-844-866-WEST (9378) to reach our ABA benefit line and ACD team, Monday through Friday, 5 a.m.-9 p.m. PT
- Email ACDNetwork@hnfs.com (to reach our Provider Network Management team)
- Email CS_ABA@hnfs.com (to reach our dedicated ACD team)
|
| Change demographics for provider groups, ABA supervisors, assistant behavior analysts |
Submit an ABA provider roster to HNFS_ABARosters@hnfs.com |
| Change demographics for behavior technicians |
|
| Authorization letters |
Access via your Secure Inbox and/or Authorization Status (login required for both) |
| Report access to care/start date changes to initial assessments and treatment authorizations |
Email ACDProviderAvailability@hnfs.com |
| Provide updated availability for accepting new patients |
Email ACDProviderAvailability@hnfs.com |
