Questions about the Autism Care Demonstration? Health Net Federal Services’ Provider Engagement Specialists Can Help

Monday, June 24, 2024

Did you know Health Net Federal Services, LLC (HNFS) has location-specific Provider Engagement Specialists available to answer your Autism Care Demonstration (ACD)-related questions? Read more about what HNFS’ Provider Engagement Specialists do, how they support applied behavior analysis (ABA) providers under the ACD, and when to use our online tools or contact our ACD customer service line.

Why Contact a Provider Engagement Specialist

HNFS’ dynamic Provider Engagement Specialists regularly interact with Autism Corporate Services Providers (ACSP) and sole ABA providers to offer:

Answers for contracting and credentialing questions.
Help with roster submissions and details about processing timelines.
Clarifications on TRICARE ACD program requirements and processes.
Help with updating demographics (additions, terminations, changes).
Information about HNFS’ provider steerage model and provider rankings.
Agreement execution when onboarding as a new provider or group.

Who is my Provider Engagement Specialist?

Provider Engagement Specialists cover designated areas throughout the TRICARE West Region. If you’re not sure who the Provider Engagement Specialist for your area is, please email our ACD Provider Network team at ACDNetwork@hnfs.com or contact our ACD customer service line at 1-844-866-WEST (1-844-866-9378) for assistance. Follow the prompts to reach our ABA benefit line and ACD team.

Should I contact a Provider Engagement Specialist or the ACD customer service team?

For the issues listed above, contact a Provider Engagement Specialist. For the following issues, use our online tools (login required) or contact our ACD customer service line:

Authorizations (verifying status)
Member information (issues/questions related to a specific member)
Claim inquiries/claim status

For more details about the ACD, visit our ACD page.